Return Policy

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 30-Day Guarantee on All Live Plants: 
If your plant ever arrives in poor condition as a result of a rough shipping journey, please send a photo over to our email at Theplantgirl@Succulantes.com and we are always happy to issue a replacement or a refund. If the plant you need replaced is out of stock, we can send a different plant of your choice of a similar value.

 Replacement Policy:
Please note if we send a replacement instead of a refund, we are not liable for the replacement arriving damaged. You will have to choose between an immediate refund or trying a replacement shipment.  

 Return Policy 
All live plant sales are FINAL sale.
Please note we can only accept returns on plant accessories or non-perishable items. Unfortunately plants would not fair too well on a second shipping trip. If your order arrives damaged please contact us immediately. Any damage inquiry without photo proof are not guaranteed refunds. Due to the nature of live plants, not all damages merit a full refund. Please see our examples below for more information. 

 Partial Refunds on Plants: 
If you receive a plant that has slight cosmetic damage (a couple of yellowing leaves, one or two broken stems, etc.) but the plant is still able to thrive in its condition, we are able to issue a refund of up to 50% of the original price.

 You will have 24-48 hours to notify us of an address change, if the item has already been shipped we are not able to issue an address change after the tracking information is updated. We will always try our best accommodate address changes. 

 Refunds to Payment Method Only: 
Please note we can only issue a refund to the payment method you used. If the you used a gift card or pre-paid card, the refund may only return to that card.